Refund Policy

Overview

This Refund Policy applies to all purchases made on RespCode, operated by Respcode. We want you to be satisfied with your purchase, and we've created this policy to be fair and transparent.

Credit Purchases

Refund Eligibility

You may request a refund for unused credits within 30 days of your purchase date. To be eligible for a refund:

• The refund request must be made within 30 days of the original purchase
• Only unused credits are eligible for refund
• Used credits are non-refundable as they represent consumed digital services

Partial Refunds

If you have used some of your purchased credits, you may be eligible for a partial refund of the unused portion, calculated on a pro-rata basis.

How to Request a Refund

To request a refund, please contact us at support@respcode.com with:

• Your account email address
• Date of purchase
• Reason for refund request

We will review your request and respond within 5 business days.

Refund Processing

Approved refunds will be processed through Paddle, our payment processor, and returned to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

Non-Refundable Items

The following are not eligible for refunds:

• Credits that have already been used
• Purchases made more than 30 days ago
• Accounts terminated for Terms of Service violations
• Promotional or bonus credits

Chargebacks

If you believe there has been an unauthorized charge, please contact us at support@respcode.com before initiating a chargeback with your bank. We're happy to resolve any billing issues directly.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about our Refund Policy, please contact Respcode at:
support@respcode.com